Frequently asked questions

It's nursing care delivered in your home or community, rather than in a hospital or clinic — things like wound care, medication support, or health monitoring, provided by a registered nurse and funded through your NDIS plan.

PLACEHOLDER — confirm whether the business also accepts private or other-funded clients, or NDIS participants only.

Yes — our nurses provide support in participants' own homes and communities, rather than requiring a clinic visit.

Yes. Support coordinators can make a referral directly — see the For Referrers page for the referral form and required information.

PLACEHOLDER — confirm the current service area boundaries before publishing.

Yes, with the participant's consent — we're happy to communicate with family members and other people in a participant's support network.

PLACEHOLDER — describe scheduling process, notice periods, and how changes are communicated.

PLACEHOLDER — describe what a first visit typically involves.

PLACEHOLDER — confirm whether continuity of nurse can be requested/guaranteed.

You can raise a compliment, suggestion, concern or complaint at any time — see the Complaints & Feedback page. Raising a concern will never negatively affect your care.

PLACEHOLDER — confirm cancellation notice periods and any related policy.