Participants & families

What to expect when you get in touch.

Reaching out for nursing support can feel like a big step, especially the first time. Here’s exactly what happens, so there are no surprises.

Step by step

What happens when you contact us

01
Initial conversation
You contact us, or your support coordinator contacts us on your behalf.
02
Understanding your needs
We talk through your situation, health needs, and what you're hoping for.
03
Checking funding & suitability
We confirm how your support is funded and whether our nursing services suit what you need.
04
Meeting your nurse or care team
You meet the people who would be providing your care, before anything is confirmed.
05
Developing care arrangements
Together, we set out what support looks like, how often, and by whom.
06
Support begins
Visits start on the agreed arrangement, at your home or in your community.
07
Regular review
We check in regularly to make sure the support is still right for you.

How we work with you

You decide what support looks like, and you can change your mind as your needs change.

Your health information is handled carefully and only shared with your consent — see our Privacy Policy for detail.

You're treated as the person directing your own care, not as a task on a roster.

We keep you, and anyone you want involved, informed about your care.

We want to hear what's working and what isn't — feedback helps us do this properly.

If something's not right, you can raise it without it affecting your care. See Complaints & Feedback.

If your needs change, or you'd like to change how support is delivered, just let us know.

Get in touch